• Please check your mobile voucher in your email or Wag app.
• Please present your voucher at the regular tour bus counter on the designated date and exchange it for a ticket.
• After exchanging for a ticket, please wait until the departure time and follow the local staff's instructions to the boarding location.
• The voucher is valid only on the specified date.

Ticket Exchange Location:
Sapporo Station regular tour bus window (next to the taxi stand at the north exit of Sapporo Station)
4 Chome Kita 6 Jonishi, Kita Ward, Sapporo, Hokkaido 060-0806 Japan
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* Please look for the regular tourist bus window.
* After exchanging your ticket, please wait on the same floor until departure time. A staff member will guide you to the boarding area 5 minutes before departure time.

Meeting time:
9 am

* Please arrive 15 minutes before the meeting time to exchange for your ticket.

• If you participate in a wheelchair, please be accompanied by a guardian.
• Child fares are for elementary school students and older, but younger than middle school students.
• The minimum number of participants for the tour is 1.
• Children of elementary school age and younger may ride for free if they do not occupy a seat.
• Please present your voucher at the ticket window 15 minutes before departure and receive your actual ticket.
• Please exchange your ticket at the regular sightseeing bus window at the bus terminal in front of Sapporo Station at least 15 minutes before departure time.
• After receiving your ticket, please wait and a staff member will guide you to the boarding platform.
• Please be sure to take any trash you generate during the tour with you.
• Please wear comfortable clothing for movement.
• The length of stay may vary depending on road conditions.
• The penguin walk times are not yet set, and please understand that you may not be able to view the event if your visit to Asahiyama Zoo does not coincide with the penguin walk times.
• Penguin walks may be cancelled or changed depending on weather and snow conditions.

BicCamera Traveler Exclusive Discount Coupon

• Enjoy shopping at Bic Camera, Japan's largest home appliance store, while taking advantage of great prices.
• There is also an additional 5% discount on medicines and cosmetics, and an additional 3% discount on sake.
• There are also excluded items, so please use it by referring to the image above!

Don Quijote Duty Free Discount Coupon

• You can get a 10% duty-free discount + up to 7% coupon discount!
• A 5% discount applies to purchases of 10,000 yen or more excluding tax, and a 7% discount applies to purchases of 30,000 yen or more excluding tax.
• 40,000 to 100,000 different products at low prices! One-stop shopping for everything from cosmetics to medicines, snacks, and character goods.
• It is also open late at night, so you can enjoy leisurely shopping even late at night.
• Get a discount coupon

If you cancel your reservation within 2 hours of the scheduled participation date, a cancellation fee of JPY 100 per participant will be charged.

• Cancellation/refund requests must be received during business hours (Monday to Friday, 10:00 to 18:00 / excluding Saturdays, Sundays, and public holidays). If you cancel outside of business hours, it will be processed on the next business day (based on business hours).
• Reservation cancellation and refund requests must be made during business hours and then confirmed.