• Print the voucher sent by email or use the mobile voucher
• Present your voucher to the guide waiting at the meeting point and participate in the tour.
• It is only valid on the specified date.

Meeting point:
The lobby of the hotel you are staying at

Meeting time:
1st pickup: 02:30 - 03:00 AM (available only for arrivals at the airport before 1:30 AM)
2nd pick-up: 05:00 - 05:30 am (pick-up from your hotel lobby)
Please arrive 10 minutes before the meeting time.
Detailed meeting information will be provided via KakaoTalk the day before the tour.

Before going canyoneering, be sure to sign up for travel insurance in case of an accident.

• Minimum departure number is 2 people.
• Meeting time and meeting point may change, and information will be provided via KakaoTalk the day before the tour start date.
• Your reservation is not confirmed until you receive a confirmation voucher.
• We recommend that you purchase travel insurance in case of an emergency while traveling abroad.
• Changes and refunds are not possible due to no-shows or tardiness . (If you are unable to contact us for more than 5 minutes, you are considered late)
• Schedule, product composition, and details may be subject to change or cancellation depending on weather and local conditions.
• Canyoneering cancellations due to local circumstances such as bad weather are usually notified by local authorities in the Philippines in the morning. Please understand in advance that you may receive a canyoning cancellation notice while on the way to the canyoning location or while moving to Oslob.
• We recommend that you participate in the tour wearing your water play clothes. The car is air-conditioned so it can be a bit cold, so we recommend bringing a separate jacket.
• If you want to go to the bathroom or convenience store while traveling, just tell the driver.
• Please note that no compensation will be provided for items lost during the tour.
• You can visit Jollibee (local fast food restaurant) during your itinerary. Please ask the local guide on the day of the tour.
• In Oslob, waiting times may occur. (Takes approximately 40 minutes to 1 hour)
• Please confirm that the vehicle number provided in advance with the local guide is the same before boarding the vehicle.
• For flights after 01:40 AM, the tour will be conducted with a second pickup.

If canceled after confirmation of reservation ~ 4 days before tour: 70% refund
If canceled 3 days before the tour ~ on the day of the tour: Full refund is not possible
Cancellation/refund requests are limited to those received within business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
•Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.