• After confirming your reservation, please check and keep the printed or mobile voucher provided by email.
• Available only on specified dates.
• Please be sure to send a confirmation response after checking the [Pick-up time information and reservation confirmation KakaoTalk] sent the day before the designated date.
• The tour begins at the designated time and pickup location after confirming the voucher, name, and number of people.

Pick-up location:
The lobby of the hotel you are staying at

Pick-up time:
The meeting time varies depending on the hotel, and you will be notified of the exact pick-up time via KakaoTalk around 8pm the day before the tour.
If you do not receive a KakaoTalk call by 9 PM the day before the tour, please make sure to contact the emergency contact number through KakaoTalk. Please check the [Pick-up time information and reservation confirmation KakaoTalk message] sent the day before the designated date and send a confirmation response.

 

• Your reservation is not confirmed until you receive a confirmation voucher.
• If customers form a team by randomly joining and make a reservation, we are not responsible for any problems that may arise during the reservation process or during the tour.
• The schedule, product composition, and details may be subject to change or cancellation depending on weather and local conditions.
• If the tour is canceled due to weather or local conditions, we may notify you of the cancellation the day before or 1 hour before the tour. Please be sure to check KakaoTalk.
• The tour will proceed even in case of rain, and you must purchase your own raincoat (5 ringgit).
• Vehicle pick-up/drop-off times vary by hotel and may change depending on local circumstances.
• Additional costs may apply if the pick-up/drop-off location is changed after the reservation is confirmed, and changes may not be possible depending on local circumstances.
• Tour changes and refunds are not possible due to no-shows or late arrivals.
• We are not responsible for any disadvantages resulting from incorrectly entered information (name/contact information/date of use/pick-up/drop-off location/KakaoTalk ID, etc.) when making a reservation, or from theft or loss.
• Please do not bring valuables or electronic devices as there is a risk of loss or damage, and we cannot provide separate storage for such items.
• If you bring valuables and electronic devices, please keep them with you or store them safely. We are not responsible for any loss or damage. In particular, if you use a camera or smartphone during the tour, please check the waterproof pack once more and use it safely.
• Life jackets and goggles are provided during Oslob snorkeling.
• This tour is an overseas tour product conducted overseas, so all responsibility lies with the local tour operator, and local insurance based on local standards is applied.
• Personal travel insurance is mandatory. Please make sure to purchase separate personal travel insurance before departing from Korea.
• There are safety information and rules for the tour in Korean inside the vehicle. Please be sure to read them.
• Safety accidents (drowning, abrasions, etc.) may occur during tours and water activities. Be sure to follow safety rules and wear safety equipment (life jackets, helmets, etc.) to prevent unexpected accidents.
• We are not responsible for any accidents that occur due to personal actions that do not follow the instructions of the guide or precautions, or due to personal negligence.
• This tour requires a lot of physical strength, so you can only participate in the tour if you are in good health. If you are pregnant or have a chronic illness such as high blood pressure or heart disease, or if you have any health problems such as the flu, high fever, or poor physical condition, please refrain from making a reservation. If you proceed with the tour while hiding your health condition, you will be responsible for all accidents and problems that occur, and the company and tour staff will not be held responsible.
• If you have been drinking, you cannot proceed with the tour. If you have been drinking, you must inform the guide or KakaoTalk before the tour starts. If you proceed with the tour without telling them, you will be responsible for all accidents and problems that occur, and the company and tour staff will not be held responsible.

Pickup Notes

• Pick-up & drop-off is available only at resorts, hotels, spa shops in Mactan and Cebu City areas. (Not available in Moalboal)
• Drop off at any resort within Mactan is available upon purchase of massage add-on option. (Cebu City, Marigondon, and Cordova hotels can help you book a Grab vehicle, but the cost will be paid individually.)
• Even in areas where pickup is available, pickup and drop-off may not be available at some hotels, Airbnbs, guesthouses, and other accommodations. In such cases, please understand that pickup and drop-off will be provided at a nearby hotel.
• Additional charges will apply for additional locations for pick-up & drop-off at more than one hotel. (Additional charges are subject to change and will be 300 pesos per location.)
• If you wish to take the tour immediately after arriving at the airport, you will be picked up at the lobby of the Mactan Waterfront Hotel Casino. If you are staying in the condo area in Mactan Newtown, you will be picked up in front of Newtown McDonald's.
• Please check the [Pickup Time Information and Reservation Confirmation KakaoTalk] sent one day before the designated date and be sure to send a confirmation reply.
• [Pickup time information and reservation confirmation KakaoTalk] If you do not reply after confirmation or do not receive the KakaoTalk the day before, the meeting may be delayed. Please reply, and if you do not receive the KakaoTalk by 8 PM the day before, please contact the emergency contact KakaoTalk.
• Pick-up time may vary depending on hotel location, traffic, weather, and other local conditions.
• The vehicle will inevitably depart 10 minutes after the pickup time notified via KakaoTalk. If you are late, it will be considered a no-show, so please arrive at the pickup location 10 minutes before the pickup time.
• If you are unable to keep the pick-up time due to flight delays or other reasons, it will be considered a no-show and you will not be able to participate in the tour, make changes, or receive a refund. We recommend that you carefully check the arrival time at the airport and make a reservation with plenty of time to spare.

•Reservations for this product will be confirmed within 3 days of purchase based on business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays).
•In case of cancellation after confirmation of reservation, the following refund policy applies.
•Before purchasing, please be sure to read the terms and conditions and purchase carefully.

•If this product is changed/cancelled after the reservation is confirmed, a fee according to the special terms and conditions will be applied pursuant to Article 5 (Special Terms and Conditions) of the Travel Terms and Conditions.

-Cancellation 21 days prior to the date of use: full refund
-If canceled 20 to 8 days before the date of use: refund after 20% deduction
-If canceled 7-2 days before the date of use: refund after 60% deduction
-If canceled 1 day before or on the day of use: No refund


Cancellation/refund requests are limited to those received during business hours (Monday-Friday 10:00-18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
•Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.
•Based on business hours, if you request cancellation of your reservation 2 days prior to the date of use and do not use it without confirming the cancellation, or if you are unable to participate in the tour due to failure to meet the pick-up time, you will be treated as a no-show (reservation canceled) and no refund will be possible.
•Be sure to send a confirmation response after checking the [Pick-up time information and reservation confirmation KakaoTalk] sent the day before the designated date.