WAUG Pink Oslob Whale Shark Tour

• Once confirmed, the voucher will be sent to your mobile app.
• Please present the voucher to the guide at your hotel lobby.
• This voucher is valid only on the scheduled visit date.

Meeting Point :
Pick-up at the hotel you are staying in.

Meeting Time:
 03:30 am
Pick-up vary depending on the hotel and you will be contacted beforehang about the meeting time.

Pick-up Information :
Hotel pick-up is available. Some Air bnb and lodging are not available for pick-up or drop-off. If so, pick-up and sending will be offered at a near hotel. 

Oslob Tour Notice :

The Oslob government and environmental groups restrict entry to 800 people per day. 
Please be advised that you may not be able to see the whales or there may be a long wait for the sightseeing depending on their movement. 
In case the whale sharks are not sighted during the tour, a refund is unavailable.

• Even after the tour is confirmed, the tour may be cancelled depending on the change in the number of people. 
• Reservation is not guaranteed till you receive the confirmation voucher.
  Please be advised reservation confirmation may take up to 72 hours.
• The tour is available for those age 7 - 50 only.
• The whale sharks are wild animals that live in the wild and depending on their movement, sometimes sightseeing of the animals may be difficult. Snorkeling may be cancelled depending on the weather, the animal's movement and various factors. 
• Oslob environmental tax (500 pesos per person) is required for only those planning on snorkeling.
• Please do not bring valuables, they may be prone to get lost. Storage is not offered and the company is not responsible for any lost items. 
• During your tour, the water levels may be high and may cause accidents of drowning or cuts. Please follow the safety precautions given by the guide and avoid dangerous acts. 
• Please follow the safety procedures and instructions of the guide. We are not responsible for any damages/accidents that occur from personal recklessness.
• This is a personal tour, however, the company does not take responsibility for any problems of other people trying to join the tour without permission. 
• Please check whether your information is correct when making a reservation. We are not responsible for any problems that occur from misinformation.
• This tour is unavailable for those touring with a tour agency already.  

Pick-up Notice :

• Pick-up varies depending on the hotel and you will be contacted beforehand about the meeting time.
• Please be advised that the pick-up time may vary depending on local traffic or circumstances and part of the tour may change or be cancelled depending on the time.
• Meeting points are only available for Mactan and Cebu City areas at the main lobby & spa shops.
• Arriving later than 5 minutes past the meeting time will be regarded as a no-show and are not available for a refund. 
• Please arrive 15 minutes before the pick-up time.
• Additional payments of 200 pesos will be charged for different pick-up and drop-off locations.
• The tour is also available upon arrival and pick-up is available at the Water Front Hotel Casino Lobby. 
• Condos located in Mactan New Town will have a pick-up location at the New Town McDonalds entrance.

Unavailable Dates :

• November 27 and December 25, 2019
• These dates are unavailable due to the Tumalog Waterfall cleaning.​​​​​

•본 상품은 구매 후 영업시간 기준 (월~금요일 10:00~18:00 / 토요일,일요일,공휴일 제외) 3일 이내에 예약 확정 여부가 결정됩니다.
•예약 확정 이후 취소 시 다음의 환불 규정에 따릅니다.
•구매 전, 약관 내용을 반드시 숙지해주시고 신중한 구매 부탁드립니다.

•본 상품은 예약 확정 후 변경 / 취소할 경우 여행약관 제5조 (특약)에 의거, 특별 약관에 따른 수수료가 적용됩니다.

-이용일 기준 21 일전 취소 시 : 전액 환불
-이용일 기준 20~8일전 취소 시 : 20% 공제 후 환불
-이용일 기준 7~2일전 취소 시 : 60% 공제 후 환불
-이용일 기준 1일전~당일 취소 시 : 환불 불가


•취소/환불 요청은 영업시간 (월~금요일 10:00~18:00 / 토요일,일요일,공휴일 제외) 내에 접수된 건에 한하며, 영업시간 외에 취소 접수 시 다음 영업일(영업시간 기준) 접수로 처리됩니다.
•예약 취소 및 환불 요청은 영업시간 내에 요청해 주신 후 취소 확인을 받으셔야 합니다.
•영업시간 기준, 이용일 2일 전까지 예약 취소 요청 후 취소 확인 없이 이용하지 않으시거나, 픽업시간을 지키지 않아 투어에 참여하지 못했을 경우 노쇼(예약부도)처리 되며, 환불이 불가능합니다.
•지정일 하루 전날 발송되는 [픽업시간 안내 및 예약확인 카카오톡] 확인 후 확인답변을 꼭 전송해주세요.