• Once confirmed, the voucher will be sent to your email or mobile app.
• Present printed voucher to guide.
• Valid only on the scheduled date.
• Please bring your passport. 
• Voucher can be issued upon receving your passport photo.

Meeting point:
Somerset Grand Hanoi
49 Hai Bà Trưng, Trần Hưng Đạo, Hoàn Kiếm, Hà Nội, Vietnam
Please find the location on Google Maps

Meeting time :
07:45 am - 08:15 am

• Your reservation is not complete until you have received a confirmation voucher.
• Refunds are not available for late arrivals or no-shows.
• Please bring your passport that has at least more than 6 months of validity period.
• If you have a single passport, it must be valid for at least six months as of the departure date and have never been used.
• If your passport is damaged, you will not be able to enter or leave the country. In this case, you cannot participate in the tour.
• Please follow the instructions for safety-related precautions by the guide. We won't be responsible for safety accidents caused by failure to comply with the precautions.
• The cruise will still operate in the event of rain.
• The tour schedule may change depending on local circumstances.
• Tour end times may vary depending on local traffic conditions.
• Cruise has a first-come, first-served seat selection, so we recommend you board as soon as possible
• Departing from Halong Bay at 17:20 pm, you will arrive in Hanoi between 19:30 pm. and 20:00 pm. Please refer to your schedule when you plan your future schedule.

Emergency contact

• Local hotline - 0984 999 386 (English guide)

30 days prior to scheduled date: 100% refund
10 days prior to scheduled date: 85% refund
5 days prior to scheduled date: 50% refund
0 - 3 days prior to scheduled date: No refund