• Use mobile voucher
• Use after presenting the voucher to the guide
• This voucher is only valid on the specified date.

Meeting point:

1. When picking up from hotels and resorts
Pick-up is available for free at hotels and resorts in Mactan, but there are areas in Mactan that are not available, so please inquire when making a reservation.)
Pick-up and drop-off is not possible in Cebu City (for paid pick-up/drop requests, please contact KakaoTalk channel)

2. When moving individually to the meeting location
In front of The Mark Resort Cabana Restaurant
New Grand Bleu Resort, Punta Engaño Rd, Mactan Island, Lapu-Lapu City, 6015 Cebu, Philippines
Open in Google maps

 

Meeting time:

When using pickup
Approximately 16:00 ~ 16:30 PM

Pick-up time and vehicle will be announced via KakaoTalk on the afternoon of the tour. (If you do not receive guidance, please be sure to contact us through the Kakao channel “ The Mark Tour ”.)
Please wait in the hotel lobby 10 minutes before the meeting time.

When moving individually to the meeting location
In front of Cabana Restaurant until 4:30 p.m.

 

• When making a reservation, please be sure to include your name, date of birth, gender, pick-up and drop-off location, contact information, and email address in Korean/English.
• Your reservation is not confirmed until you receive a reservation confirmation voucher.
• However, if you are on standby, we will contact you separately by phone.
• The exact pick-up time will be sent to you via KakaoTalk as a reminder before the tour.
• The age standard is based on Korean age, not full age.
• Menus may change depending on on-site conditions.
• The price is the same for all ages except infants. (Infant: under 24 months of age on date of use)
• Infants must also be on the passenger list to use the yacht. When making a reservation, please be sure to provide the number of months and your name in English/Korean.
• If the number of people departing for the tour is less than 20, the tour may inevitably be cancelled .
• We recommend that you reserve plenty of time for the next event after the tour ends.
• Your shoes may get wet when getting on and off the boat, so it is a good idea to bring slippers .
• The Mark Cruise Yacht is not affected by rain, so the tour will proceed even if it rains . However, there may be days when the sunset is not pretty due to the weather.
• Due to weather, the tour may be canceled at the captain's decision right before the day's tour. Since sea conditions change in real time, we will check before the tour and inform you of cancellation if it is difficult.
• The company's decision to cancel the tour due to weather or mechanical defects is for safety reasons, so complaints due to this are not possible.
• Date changes are possible if there are seats available on the desired date. (However, you must check in advance and changes on the day are not possible)
• Please note that refunds are not possible if cancellation is requested due to a personal request other than a cancellation notification from the company, so please purchase carefully.
• We are not responsible if it cannot be used due to natural disasters or closures, and cancellations and refunds are not possible.
• Changes and refunds are not possible due to no-shows or tardiness.

Pick-up information

• Pick-up is available for free at resorts in Mactan, but there are areas in Mactan where it is not available (e.g. near the airport, etc.), so please inquire before making a reservation.
• Please note that pick/drop is operated by shuttle according to the pick-up route.
• On the day of the tour, the company will provide detailed pickup time and vehicle information via KakaoTalk.
• If you are coming from the city or in person, please gather in front of the Cabana Restaurant by 16:30.

Cancellations and refunds are subject to a fee in accordance with the special terms and refund terms of the relevant product.
- If requested 15 days prior to travel departure date: full refund
- If requested 14 to 6 days prior to travel departure date: refund after 50% of travel fee is deducted
- If requested 5 days before the tour departure date - On the day of the tour: 100% non-refundable
- Natural disaster (typhoon, earthquake): Full refund possible

• Cancellation/refund requests are limited to those received during business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
• Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.