• Use mobile voucher
• Present voucher at Urban Oasis Spa to use
• Available only on specified dates.

address :
Urban Oasis Spa Hanoi
39A Ng. Hàng Hành, Hàng Trống, Hoàn Kiếm, Hà Nội, Vietnam
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operating time :
Daily 09:00 AM - 22:00 PM
Last available reservation time / 1 hour program 20:00 PM / 1 hour 30 minute program 19:30 PM

• Shiatsu massage is a dry massage that does not use oil.
• You must arrive 15 minutes before your reservation time to ensure a smooth process.
• Please note that if you arrive more than 10 minutes later than your reservation time, the spa may accept another guest and your reservation may be cancelled, depending on the spa's circumstances.
• Changes and refunds are not possible due to no-shows or tardiness.
• Pregnant women are also eligible, but it may vary depending on the number of months of pregnancy, so please inquire in advance through the 1:1 bulletin board before making a reservation and payment.
• Recently, there have been many cases where reservation times have not been kept, causing inconvenience to other guests. please! Please adhere to your reservation time.
• Your reservation is not confirmed until you receive a confirmation voucher.
• Depending on local circumstances, reservations may not be possible and refunds may be issued.
• The schedule may change due to unforeseen circumstances.
• We recommend that you purchase travel insurance in case of an emergency while traveling abroad. Join​

100% cancellation fee from 1 day prior to use date
• Cancellation/refund requests are limited to those received within business hours (Monday to Friday 10:00~17:00 / Saturday 10:00~16:00 / Sundays and public holidays excluded). If cancellation is received outside of business hours, the request will be processed on the next business day ( (based on business hours) will be processed as received.
• Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.