• Use mobile voucher
• Present the QR code in the voucher at the exchange location on the day of use and exchange for a real voucher.
• Voucher validity period: Up to 90 days from purchase date
• LUCUA Osaka 1000 Yen Coupon Validity Period: If exchanged by August 31, 2023, valid until August 31, 2023 / If exchanged after September 1, 2023, valid until January 31, 2024.

Haruka related information:

▲ Haruka Kansai Airport → Osaka/Shin-Osaka one-way ticket exchange location
1. Exchange at the ‘white ticket machine’ installed in front of the automatic ticket gate at JR West Kansai Airport Station.
2. If the ‘Dedicated Ticket Issuing Machine’ is broken and cannot be used, please exchange it at the ‘Green Ticket Issuing Machine’ or ‘Midori no Madoguchi’ with the passport mark at the station.

Haruka Kansai Airport → Osaka/Shin-Osaka one-way ticket exchange time
05:30 a.m. on the day of boarding - 5 minutes before the departure of the last limited express Haruka train

[Information on Haruka trains and seat types]

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Coupon information:

▲ LUCUA osaka 1000 yen coupon exchange location
Please exchange at ‘LUCUA 1100 2nd floor information counter’.

* Coupons can be used at LUCUA osaka stores.
* Available stores may change.

[Stores where coupons cannot be used]

• LUCUA 5th floor "C-pla(シープラ)"
• LUCUA 9th floor "Fujimoto Eye Clinic"
• LUCUA 1100 B1F "McDonald's"

* LUCUA Osaka 1000 yen coupon validity period: If exchanged by August 31, 2023, valid until August 31, 2023 / If exchanged after September 1, 2023, valid until January 31, 2024 .
* Coupons cannot be exchanged for cash or used to purchase other products such as gift certificates, stamps, or postcards.
* Business hours may change without notice. If you cannot use the service due to temporary closure, full occupancy, etc., no refund will be given.

Precautions regarding Haruka

• When you arrive at JR West's Kansai Airport Station, take your voucher and use the “dedicated exchange machine” installed in front of the automatic ticket gate.
• If the “dedicated exchange machine” is broken and cannot be used, please exchange it at the “green ticket machine” or “Midori no Madoguchi” with the passport mark at the station.
• Exchange is available from 05:30 on the day of boarding until 5 minutes before the departure of the last limited express Haruka train.
• If the designated car (car 4) of the desired train is crowded, please use a non-reserved seat.
• After exchanging the e-ticket for a “Usage Table”, refunds and use dates/trains cannot be changed.
• Please contact WAUG Customer Center for a refund before exchange.
• If the “Usage Summary Table” is lost, it will not be reissued. Please purchase a new ticket.
• If the train you plan to board is canceled before boarding after exchanging for a “Usage Ticket,” please use another Haruka non-reserved seat or Kansai Rapid.

Precautions regarding Lucua Osaka 1000 yen coupon

• Please present the QR code in the voucher at the exchange location on the day of use and exchange it for a real voucher.
• We will give you one LUCUA osaka facility common gift certificate worth 1,000 yen.
• Please submit the coupon to each store when checking out. (You cannot use it by presenting the QR code. Be sure to exchange it for a real ticket before using it at each store.
• Coupons can be used at LUCUA osaka stores.
• This coupon cannot be exchanged for cash or used to purchase other products such as gift certificates, stamps, or postcards.
• It cannot be used at some stores within LUCUA.
  (Unavailable stores: LUCUA 5th floor “C-pla (シープラ)”, LUCUA 9th floor “Fujimoto Eye Clinic”, LUCUA 1100 B1 floor “McDonald’s”)
• Additionally, the store photos posted are as of March 2023 and may be subject to change.
• Stores used may change.
• Business hours may change without notice. If you cannot use the service due to temporary closure, full occupancy, etc., no refund will be given.
• The expiration date of coupons exchanged for real tickets is
  If exchanged by August 31, 2023, it is valid until August 31, 2023.
  If exchanged after September 1, 2023, it is valid until January 31, 2024.

Common precautions

• This product is an automatic reservation product.
• This product can be reserved on the same day of use.
• Only foreigners visiting Japan with a short-term stay status can use this service.
• Haruka vouchers are valid for 90 days from the date of purchase.
• The “LUCUA Osaka Common Gift Certificate 1,000 yen” voucher is valid for 90 days from the date of purchase.
• Vouchers can be canceled before exchange, and cannot be canceled after exchanging even one product.
• Partial cancellation is not possible.
• Haruka tickets can only be used in the designated direction from Kansai Airport to Osaka Station or Shin-Osaka Station, and cannot be used in the reverse direction.
• Please issue Haruka tickets through the white ticket machine at JR Kansai Airport Station.
• Please exchange the “LUCUA Osaka Common Gift Certificate” at the 2nd floor information counter of LUCUA 1100.

BicCamera traveler-exclusive discount coupon

• Enjoy shopping while getting great value for money at Bic Camera, Japan's largest home appliance store.
• There is also an additional 5% discount on medicines and cosmetics and an additional 3% discount on sake.
• Some items are excluded, so please refer to the image above when using them!

Don Quijote duty free discount coupon

• You can get up to 15% discount with 10% tax exemption + 5% coupon!
• 40,000 to 100,000 different products and low prices! You can shop in one stop for everything from cosmetics to medicine, snacks, and character goods.
• It is also open late at night, so you can enjoy shopping late at night.
• Get discount coupon

- Unused tickets can be canceled free of charge before exchange within the validity period.
- Cancellation and refund are not possible after the expiration date.
- Refunds are not possible after exchanging for a real ticket.
- Partial cancellation is not possible.
• Cancellation/refund requests are limited to those received during business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
• Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.