• Use mobile or printed voucher
• Present your voucher on site and proceed
• It is only valid on the specified date.

Meeting point:
1. Hotel pick-up
Meeting in the hotel lobby
* When making a reservation, please be sure to write down the hotel where you will be picked up.

2. When moving directly
Hilaan Beach
GRX6+972, Dededo, Guam
Open with Google Maps
* Come to Hilaan Beach and go all the way inside the gate.

Meeting time:
1. Hotel pick-up
Pick-up times vary depending on the hotel. View as image
* Please wait at the hotel lobby 10 minutes before the pick-up time.

2. When moving directly
Morning Tour: 9:00 AM / Afternoon Tour: 1:00 PM

Operating hours:
morning tour
9:10 AM - 12:00 PM

afternoon tour
1:10 PM - 4:30 PM

• The BBQ menu must be ordered in advance when making a tour reservation.
• The BBQ menu is $20 per person, and the portion size is large so you can share it with your child.
• When ordering a meal, you must order the number of adults, and children are optional.
• When making an optional meal reservation, only the number of adults is added. If you would like children, please list them as a request.
• Children can use ATVs and ziplines, but must be accompanied by an adult who has booked a jungle tour.
• Refunds are not possible even if a child cannot use the service.
• When reserving the Jungle & Beach Pack for 1 adult, up to 2 children can use the Jungle & Beach Pack.
• When using ATVs and ziplines, children must be at least 1m tall.
• Infants under 24 months old are free.
• Please wait in front of the hotel lobby 10 minutes before the pick-up time.
• Dusit Beach Hotel guests will be picked up from Dusit Thani G Floor.
• Pacific Star & Royal Orchid guests will be picked up from the PIC hotel.
• We are not responsible for any disadvantages that may arise if you move individually without notice after requesting pickup.
• Monkey Travel and the local company are not responsible if you are late for the pick-up time and cannot use the tour or if there is a disruption.
• If you go directly, come to Hilaan Beach (Google Maps) and enter the gate all the way.
• Times may vary depending on local circumstances.
• When making a reservation, please be sure to write down the hotel where you will be picked up.
• The schedule may change depending on local circumstances.
• It is recommended that you wear aqua shoes. (If you don't wear them, you may get scratched by something like a seashell or stone and get hurt.)
• When participating in the tour, please be especially careful about loss of valuables, cash, etc. and personal safety accidents. (Read and agree to the safety rules agreement before making a reservation)
• We are not responsible for accidents caused by personal negligence.
• Please adhere to the meeting time and location on the day of the tour.
• Please note that the tour end time and schedule may change without notice depending on the tour progress on the day.
• The user is responsible for any injuries or accidents that occur due to customer negligence.
• Please pay attention to personal safety and always have a guardian accompany children and infants.
• Please be careful if you are unable to use water sports due to health reasons.
• Be sure to keep your valuables with you, and be careful to avoid accidents due to carelessness when using the product. Please be careful as you are responsible for any loss of valuables or safety accidents due to personal carelessness.
• We recommend that you sign up for travel insurance before participating in the tour. If you do not sign up for travel insurance, you will not be covered for accidents that may occur during your independent travel.
• It is difficult to compensate for safety accidents caused by personal negligence.
• Changes and refunds are not possible due to no-shows or tardiness.
• Tour schedule may change depending on local circumstances.
• Your reservation is not confirmed until you receive a confirmation voucher.
• Depending on local circumstances, reservations may not be possible and refunds may be issued.

If cancellation (refund) is requested 3 days prior to the date of use: Full refund is not possible.

• Cancellation/refund requests are limited to those received during business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
• Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.