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This fast track service gives international travelers at Hanoi's Noi Bai International Airport (HAN) a meet-and-greet by an airport representative and priority assistance through immigration. On arrival you meet the representative in the arrival hall near the boarding bridges, and on departure at the check-in area, before moving quickly through immigration and security. With Premium, you also get help collecting your baggage and an escort to your transport on arrival, or help with check-in and baggage drop on departure, making airport procedures much easier.

Get met at Hanoi Noi Bai International Airport
and move quickly through immigration
This fast track service is for international travelers using Noi Bai International Airport (HAN). An airport representative meets you and guides you through airport procedures such as immigration and security screening, so things go much more smoothly even at busy times. Choose the arrival or departure service to suit your trip, and pick Standard or Premium depending on how much assistance you need.
On arrival, a representative greets you in the arrival hall

When you reach the terminal, the representative greets you in the arrival hall near the boarding bridges holding a "WELCOME TO HANOI" sign. Standard includes the meet-and-greet and fast track immigration assistance, while Premium adds baggage collection assistance and an escort to your private car or taxi.
On departure, get help from check-in to security

For Standard, complete airline check-in first, then meet the representative in the check-in area for help through immigration and security. For Premium, meet at Pillar No. 4 on the 2nd floor of the International Terminal (T2) for help with check-in, baggage handling, boarding pass and baggage tags, immigration and security. The meeting time is usually 1 hour 30 minutes to 3 hours before departure, depending on your flight.
Pass security through a dedicated priority entrance

You use a dedicated priority entrance for security screening. The Premium service also includes a porter, which is handy when you have a lot of luggage. On the day of departure, the representative will contact you via the contact details entered at booking.
※ The Premium departure service is not available for Emirates flights.
※ Visa on arrival service and e-visa are not included.
VIP fast track service
Dedicated priority entrance for security screening
Assistance at the check-in counter and boarding pass collection (Premium departure)
Meet and greet service
Porter (Premium service)
Guidance to the meeting point for your private car or taxi (Premium service)
Airport transfer (available as an add-on)
Visa on arrival service
E-visa
Please check your mobile voucher by email or in the WAUG app.
Meet the airport representative holding a sign at the location for your booked service (arrival or departure).
Valid only on the selected date and time.
Meeting point (arrival):
Arrival hall near the boarding bridges, Noi Bai International Airport
Noi Bai International Airport (HAN), Hanoi, Vietnam
Meeting point directions:
When you reach the terminal, the airport representative will greet you in the arrival hall near the boarding bridges, holding a sign with your name or "WELCOME TO HANOI".
Meeting point (departure):
Pillar No. 4, 2nd floor, International Terminal (T2), or your airline's check-in counter, Noi Bai International Airport
Noi Bai International Airport (HAN), Hanoi, Vietnam
Meeting point directions:
For Standard, complete airline check-in first and meet the representative in the check-in area. For Premium, meet the representative at Pillar No. 4 on the 2nd floor of the International Terminal (T2). The meeting time is usually 1 hour 30 minutes to 3 hours before departure, and you will be contacted on the day of departure via the contact details entered at booking.
Noi Bai International Airport (HAN), Hanoi, Vietnam