Bali: Waterbom Waterpark & Jimbaran & Massage Package Tour

• Use printed or mobile voucher
• Present your voucher when picking up from the lobby of your hotel and use it.
• Available only on specified dates.

Meeting point
The lobby of the hotel you are staying at

Meeting time
08:00 AM

Meeting times vary by hotel. Please check your voucher for detailed meeting time.
Please wait 10 minutes before the meeting time

• This tour can be reserved for a minimum of 2 people and is available for ages 10 and older.
• No separate happy call will be made to your room upon pickup. Please wait 10 minutes before the meeting time.
• The above schedule must be coordinated directly with the driver depending on local traffic conditions.
• This product includes Waterbom Theme Park, and Waterbom Theme Park is a tour product that cannot be canceled after reservation. Please decide carefully before making a reservation.
• If it is difficult to meet the driver and you take a taxi without requesting assistance in advance, no refund is possible.
• If there is a problem with the food condition on the day, please immediately complain to the restaurant on site to exchange or cancel the food.
• Please note that due to the nature of the restaurant product, complaints and refunds are not possible after use. (Ex. The food is not tasty. The restaurant is dirty. There are bugs. etc.)
• If you have a special constitution or allergies, please check in advance and make a reservation carefully.
• Massage satisfaction varies for each customer depending on the individual therapist and physical condition, and refunds or complaints are not possible due to this.
• If you are not satisfied with the massage, please inform the spa shop and therapist directly on site.
• Depending on the spa shop, shower time will be deducted by 10 to 15 minutes, and time may also be deducted if you arrive late.
• If the pick-up/drop-off location is different, please check with the driver directly.
• If you leave your luggage at the company's office, we are not responsible for lost items.
• Due to poor road conditions in Bali, the pick-up vehicle may be delayed from the scheduled time.
• Complaints/refund requests due to delay in pick-up meeting time are not possible.
• If it is difficult to meet the driver and you take a taxi without requesting assistance in advance, no refund is possible.
• In the case of Bali Club Med, the driver's access is restricted and pickup is carried out in a security area. Hotels like these provide information regarding meeting points in advance.
• It is difficult to compensate for safety accidents caused by personal negligence.
• We recommend that you purchase travel insurance in case of an emergency while traveling abroad.
• The schedule may change due to unforeseen circumstances.
• Changes and refunds are not possible due to no-shows or tardiness.
• Tour schedule may change depending on local circumstances.
• Your reservation is not confirmed until you receive a confirmation voucher. Depending on local circumstances, reservations may not be possible and refunds may be issued.

– If canceled 14 days or more before the tour start date: 100% refund of the total amount reserved
– If canceled 13 to 8 days prior to the tour start date: A cancellation fee of 10% of the total reservation amount will be charged.
– When canceled 7 to 4 days prior to the tour start date: A cancellation fee of 50% of the total reservation amount is charged.
– If canceled 0 to 3 days prior to the tour start date or on the same day: Full refund is not possible.
(based on business days)