Bali: Aristocat Cruise

• Use mobile voucher
• Use after presenting the voucher at the meeting point
• Available only on specified dates.

Meeting point
The lobby of the hotel you are staying at

Meeting time
Meeting times vary by hotel.
Please check your voucher for detailed meeting time. Please wait 10 minutes before the meeting time

• This tour is a join tour that can be reserved for a minimum of 2 people. (Available for 1 child + 1 adult)
• Age criteria: Adults: 15 years or older / Children: 8 to 14 years old.
• Children under 12 years of age may use the facility when accompanied by a guardian.
• You are responsible for theft/loss of your personal belongings. We are not responsible for lost items.
• It is difficult to compensate for safety accidents caused by personal negligence.
• You must sign up for travel insurance in case something goes wrong while traveling abroad.
• The schedule may change due to unforeseen circumstances.
• Changes and refunds are not possible due to no-shows or tardiness.
• Tour schedule may change depending on local circumstances.
• Your reservation is not confirmed until you receive a confirmation voucher. Depending on local circumstances, reservations may not be possible and refunds may be issued.

▶ Pick-up/drop service

• Additional local charges may apply for areas outside of the free pickup area.
• We do not provide a separate happy call to your room. Please show up earlier than the meeting time and wait.
• Complimentary round-trip pick-up service is provided for southern Bali areas. Please inquire before booking for exact availability.
• The pick-up/sending service provided by the company is basically shared with other customers.
• Other customers may show up late or arrive late depending on traffic conditions, and no complaints will be made about this.
• If the company vehicle is late, please contact the emergency contact number listed on the voucher.
• If the pick-up/drop-off location is different, please be sure to check directly with the driver.
• After meeting with the driver, you must check the driver's contact information directly and communicate with him.
• Due to poor road conditions in Bali, the pick-up vehicle may be delayed from the scheduled time.
• Complaints/refunds due to delay in pick-up meeting time are not possible.
• If you store your luggage at the company's office, it will be difficult to compensate for loss.
• In the case of Bali Club Med, the driver's access is restricted and pickup is carried out in a security area. Hotels like these will provide you with information regarding meeting points in advance.
• If you take a taxi without prior assistance or confirmation because it is difficult to meet the driver, you will be considered a no-show.

– When canceled 14 days or more before the tour start date: 100% refund of the total amount reserved
– If canceled 13 to 8 days prior to the tour start date: A cancellation fee of 10% of the total reservation amount will be charged.
– When canceled 7 to 4 days prior to the tour start date: A cancellation fee of 50% of the total reservation amount is charged.
– When canceled 0 to 3 days prior to the tour start date or on the same day: No full refund.
(based on business days)