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자주 묻는 질문
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Can I get a refund for unused tickets?
- Refund availability depends on the product. Please refer to the Cancellation & Refund Policy section on the product page you purchased. For non-refundable products, refunds are not possible even if the ticket is unused, in accordance with the ticket provider’s policy.
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I requested a refund but haven’t received anything yet.
- Refund processing time differs depending on the payment method. It usually takes 3 business days.
If it has not been processed within a week, please contact the WAUG Customer Support.
- Refund processing time differs depending on the payment method. It usually takes 3 business days.
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How do I request for a refund?
- Please check the refund policy of the purchased product to see if it is refundable.
If the product is refundable, please contact the WAUG Customer Support at +82 07043535959 and we will process the refund.
- Please check the refund policy of the purchased product to see if it is refundable.
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I would like a refund after making a payment.
- Please first check the cancellation and refund policy of the product you purchased. Most date-specific tickets issued under the purchaser’s name are non-refundable. However, open-dated tickets or tour products may be refundable, so we recommend checking the refund policy of the product in advance. If you have other reasons, such as natural disasters, please contact the WAUG Customer Support Center at +82 070-4353-5959 and we will assist you.