• purchase goods
• Send mobile voucher by email
• Receive your ticket with your passport and mobile voucher at the ticket machine at the designated station on the day of use.
• Voucher validity period: 90 days from purchase date
• Ticket validity period: Same day as exchange date

Ticket issuing machine:

1. Kansai Airport Station
C6PV+9H Izumisano City Osaka, Japan
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2. Kyoto Station
Higashishiokoji Kamadonocho, Shimogyo Ward, Kyoto, Japan
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3. Shin-Osaka Station
PGM2+94 Osaka City Japan Osaka
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4. Osaka Station
3 Chome-1-1 Umeda, Kita Ward, Osaka, Japan
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5. Toyama Station
1-225 Meirincho, Toyama, 930-0001 Japan
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6. Kanazawa Station
Ishikawa, Kanazawa, Kinoshinbomachi, 1 place 1 place
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7. Fukui Station
366F+MC Fukui City Japan Fukui
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• This product is an automatic reservation product and can be used on the same day of reservation.
• Once the voucher has been exchanged for a real ticket, it is only valid on the date specified when exchanging the ticket.
• When making a reservation, please be sure to enter the name on your passport.
• If you are making a reservation for two or more tickets, please enter the information for all prospective users rather than duplicating the representative's information. Otherwise, no ticket will be issued.
• Gender distinction is required when making reservations. Please be sure to enter one of (MR. MS. CH).
• Please make a reservation according to the direction of use, such as 'Osaka city → Fukui'. The ‘Osaka city → Fukui’ ticket cannot be used in the ‘Fukui → Osaka city’ direction.
• Only unused vouchers within the validity period can be canceled after payment of a fee.
• After exchanging the voucher for a real ticket, the travel agency cannot provide a refund. A refund fee of 440 yen for non-reserved seats and 560 yen for reserved seats will be charged up to 2 days prior to the use date. From 1 day before Sunday to the train time, a refund fee of 220 yen + 30% of the ticket price will be charged. (Refunds are also available at Kansai Airport Station.)
• Only available to holders of government passports other than Japan. However, permanent resident card holders and long-term residents (study abroad, work visa, etc.) cannot use it.
• Please bring your passport when issuing tickets. This is not possible with a copy of your passport.
• In order to exchange the voucher for a reserved seat ticket, a total of two exchange processes are required. (1. If you issue the first voucher through the ticket machine, you can receive a 'Thunderbird Visit Japan Tourist Ticket (Reserved Seat)'. / 2. If you exchange the unreserved seat ticket you received again at the ticket machine or Madoguchi, you can receive a reserved seat ticket. However, since a train transfer is required for tickets to Toyama, a total of 3 tickets will be issued.)
• Learn more about how to exchange reserved seats
• If the train for your desired time slot is full, use a non-reserved ticket or use the next train.
• Passengers going to Toyama must transfer to the Hokuriku Shinkansen at Tsuruga Station. When transferring, you can only board the "Toyama Type (Tsurugi)" Fukuriku Shinkansen.
• You can only board and disembark in the section you purchased, and you cannot get off at other stations within the section.
• If your ticket is lost (including stolen), it will not be reissued.

Ticket issuance machine information

• Tickets are only available at designated stations.
• Available ticket machines are marked 5689 and passport and have passport readers. View details in image
• When issuing tickets, please click the purple Japan Pass exchange button rather than the blue button. View details in image
• If the ticket issuing machine is defective or the IC chip is not attached to your passport, please exchange it for a physical ticket at the Midori no Madoguchi (station office) at the designated station. (In this case, a passport is also required)

App download instructions

E-tickets can be canceled for free within the validity period. (No refunds after the expiration date)
After exchanging for a real ticket, if it is in an unused condition, a refund is possible by paying a fee (10% of the purchase price) at JR Midori no Madoguchi.