• Use mobile voucher
• Present your mobile voucher to the guide at the meeting on the day of use.
• It can only be used on designated days.

Meeting Point:
Pick-up will be from your accommodation.

Meeting time:
We will arrange a meeting time after confirming the reservation.

* Please wait at least 10 minutes before the scheduled meeting time.

• Since this tour is greatly affected by the weather, depending on weather conditions, the tour the day before or on the day may not be possible. In this case, we will provide separate information.
• Water sports are available to ages 13 and older (for safety reasons).
• Please adhere to the designated departure time.
• Please check again for problems that arise from not being able to receive meeting information, vouchers, etc. due to errors in reservation application information, change in number due to SIM card, or error in local contact information, as we cannot assist you due to your own fault.
• Please be sure to enter accurate information in the separate input window.
• After confirmation of reservation, refund policy applies.
• For safety reasons, please be sure to include children under 24 months in your reservation even if you are accompanying a free infant. (If infants are not included due to local regulations, child fares may be charged and boarding may be refused. We are not responsible for local costs and disadvantages due to not including number of people.)
• This tour is a join-in tour and is not accompanied by a Korean guide.
• This product's pick-up/sending is only applicable to city areas. Out-of-city tickets are not available. [Outer city area: Rasaria Resort, Nexus Resort, Borneo Beach Villa, Grand, Ibis, Pan Borneo, etc.]
• The tour is difficult for the elderly and pregnant women.
• Children under the age of 12 must be accompanied by a guardian to avoid injury. The guardian is responsible for their child's safety.
• It is difficult for people with respiratory disease or surgery experience to proceed with the tour.
• People who need to wear hearing aids or earplugs cannot proceed with the tour for safety reasons.
• If you are suffering from a systemic disease or are in poor physical or mental condition due to water activities, please use caution and inquire when making a reservation.
• Wearing a life jacket is required and please avoid individual activities in places without safety personnel.
• You cannot drink alcohol during the tour.
• Please be especially careful about loss of valuables, cash, etc. and personal safety.
• If a problem occurs while using a local tour, please contact the company immediately to take action.
• We recommend that you sign up for personal travel insurance before participating in the tour. Sign up

If notified 24 hours prior to travel date: 100% full refund of travel fee
If notified within 24 hours of travel date: No cancellation/refund possible

• Cancellation/refund requests are limited to those received during business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
• Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.