• Use mobile voucher
• Present mobile voucher on site on the day of use
• The voucher is only valid on the specified date.

Meeting Point:
1. In front of Orange Mart, Kota Kinabalu Airport
Kota Kinabalu International Airport (BKI), Kota Kinabalu International Airport Beg Berkunci No 134, Aras 5, Bangunan Terminal, 88740, 88450 Kota Kinabalu, Sabah, Malaysia
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2. Lobby of the hotel you stayed at
* Pick-up is only possible from hotels in Kota Kinabalu, so please contact us and we will check whether pickup is possible.

Meeting time:
1. Check-in tour
5:30 to 6:30 AM (AK1624 arrival time)

2. Check-out tour
1:00 PM - 1:30 PM

* The exact pick-up time will be notified through ‘Pick-up time information and reservation confirmation KakaoTalk’ the day before the tour, so please be sure to send us a confirmation reply.
* Please wait at the meeting point 10 minutes before the designated time.

• Your reservation is not confirmed until you receive a confirmation voucher.
• This is a join tour that can be reserved for a minimum of 2 people and departs with a minimum of 2 participants.
• The schedule, product composition, and details may be subject to change or cancellation depending on weather and local conditions.
• If the tour is canceled due to weather or local conditions, we may notify you of the cancellation the day before or 1 hour before the tour. Please be sure to check KakaoTalk.
• Depending on local conditions such as rain, strong winds, or maritime police control on the day, you may be required to wait at the pier or on the island.
• Please make a reservation for infants under 23 months. Infants under 23 months are free of charge, but massage is not available.
• Pregnant women cannot participate in the tour because it involves riding a speedboat, and we recommend that infants not accompany the tour if possible.
• Additional costs may apply if the pick-up/drop-off location is changed after the reservation is confirmed, and changes may not be possible depending on local circumstances.
• Bulky items such as golf clubs cannot be brought onto the vehicle. If you have bulky items, please store them at the hotel.
• Please understand that it may be difficult for pregnant women, those with disc problems, those with spinal or back pain, or those who cannot tolerate physical strain to make a massage reservation, and that massage reservations may be cancelled on site.
• If you would like a babysitter at a massage shop, please make a request via KakaoTalk after receiving the KakaoTalk message one day before the date of use. (Payment is to be made on site)
• A simple English tour guide will be sent to you via KakaoTalk the day before your tour date. Please make sure to reply after checking the KakaoTalk guide message.
• [Pickup time information and reservation confirmation KakaoTalk] If you do not respond after confirmation or do not receive a KakaoTalk message the day before, the meeting may be delayed. Please contact us if you do not receive a KakaoTalk message by 5 PM the day before the tour.
• Tour changes and refunds are not possible due to no-shows or late arrivals.
• We are not responsible for any disadvantages resulting from incorrectly entered information (name/contact information/date of use/pick-up/sending location/KakaoTalk ID, etc.) when making a reservation, or from theft or loss.
• To avoid the risk of loss, please keep your valuables with you or store them safely. We are not responsible for any loss or damage.
• This tour is an overseas tour product conducted overseas, so all responsibility lies with the local tour operator, and local insurance based on local standards is applied.
• We recommend that you purchase travel insurance to prepare for any unexpected events while traveling abroad. Learn more

If canceled 21 days prior to the date of use: full refund
When canceled 20 to 8 days prior to the date of use: refund after 20% deduction
When canceled 7-2 days before the date of use: refund after 60% deduction
If canceled 1 day before or on the day of use: No refund
• Cancellation/refund requests are limited to those received during business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
• Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.