• Be sure to bring your passport and any documents required for entry and exit.
• Please check your mobile voucher in your email or Wag app
• Please go straight to the gate and present your passport along with your voucher without having to collect your actual ticket.
• Valid only on the specified date and time

address :
Hong Kong West Kowloon Station
Austin Rd W, Jordan, Hong Kong
Open in Google Maps

Guangzhou South Railway Station, China
China Guangdong Province, Guangzhou, Panyu District, Nanzhan S Rd, 钟村镇石壁街道邮政编码: 511497
Open in Google Maps

Guangzhou North Railway Station Wenxunchu , China
1 Zhanqian Rd, Huadu District, Guangzhou, Guangdong Province, China 510810
Open in Google Maps

※ Train times are subject to change, so please check the exact time on the official website before boarding.

• You can simply go to the gate and present a valid ID (passport) without having to pick up a physical ticket. Children must be accompanied by an adult passenger and must go through the identity verification process at the staffed counter.
• Please note that your name and passport number cannot be changed after purchasing a ticket.
• Seats are automatically assigned by the ticketing system, so you cannot select your own seats.
• High-speed rail does not provide baggage or checked baggage services.
• The maximum weight of items that can be carried per passenger is 20kg for adults. The sum of the length, width, and height of baggage cannot exceed 130cm.
• Flammable liquids such as hand sanitizers and sprays containing ethanol or alcohol are not allowed in the guest rooms.
• For receipts, you can get the receipt at the Hong Kong West Kowloon Station ticket office before boarding or within 180 days from the boarding date.
• You can get off at intermediate stations, but you cannot use the same ticket to board the remaining trains. The difference in ticket price is also non-refundable.
• Train timetables may change without prior notice, so be sure to check the official website for the latest official information.
• Children under 6 years old can ride for free.
• Children aged 6 to 14 are counted based on the boarding date. They must be accompanied by an adult who purchased the ticket.
• Tickets are valid only for the specified date, train number, and seat class. After disembarking at an intermediate station, you cannot use the same ticket to re-board later.
• Please make sure to bring valid travel documents to complete entry and exit procedures.
• Please note that for refunds and changes, you must contact the mainland China station or Hong Kong West Kowloon Station.
• Before boarding the train, you must present your original ID card that complies with the 'Guangzhou-Shenzhen-Hong Kong High-Speed Railway Cross-Border Passenger Transport Organization Rules'.

1. - Mainland Travel Permit (Return Permit) for Hong Kong and Macau Residents
2. - People's Republic of China Resident Identity Card
3. - Hong Kong and Macau Residents' Residence Card of the People's Republic of China
4. - People's Republic of China Taiwan Resident Residence Card
5. - Permanent Residence Identity Card for Foreigners of the People's Republic of China
6. - Hong Kong and Macau round-trip travel permit for residents of the People's Republic of China
7. - Mainland Travel Permit for Taiwan Residents (Taiwan Compatriot Permit)