• purchase goods
• Send mobile voucher by email
• Receive your ticket with your passport and voucher at a station with a ticket machine on the day of use.
• Voucher validity period: 90 days from purchase date
• Ticket validity period: Same day as receipt date
• View details in image of required time based on Sanyo Shinkansen

Ticket issuing machine:

1. Kansai Airport Station
2. Kyoto Station
3. Shin-Osaka Station
4. Osaka Station
5. Okayama Station
6. Hiroshima Station
7. Shinyamaguchi Station
8. Shimonoseki Station
9.Kokura Station
10. Hakata Station

*Tickets can be issued through unmanned ticket machines, and customers who have difficulty exchanging tickets can also receive assistance at the local counter (Midori no Madoguchi).

• When making a reservation, please be sure to enter the name on your passport.
• Your reservation is not confirmed until you receive a confirmation voucher.
• Please issue your voucher at the ticket machine at the designated station or Midori no Madoguchi.
• Available only to non-Japanese government passport holders. However, permanent resident card holders and long-term residents (study abroad, work visa, etc.) cannot use it.
• A copy of your passport cannot be used.
• Ticket issuing machines are available in Japanese, Korean, English, and Chinese.
• There is a passport verification process when issuing tickets through the ticket machine, so please be sure to bring a valid passport.
• Please use the issued ticket by inserting it into the automatic ticket gate. (Please make sure you are not presenting your ticket to the station staff.)
• Please double-check your departure point and travel direction. If the opposite is written or selected, use in the opposite direction or change of departure location is not possible.
• If the train for your desired time slot is full, please use a non-reserved seat ticket or wait for the next train. In this case, if you use a train with a non-reserved seat ticket, the difference between unreserved and reserved seats is non-refundable.
• You can board and disembark only for the purchased section once each way, and you cannot get off at other stations within the section. (Getting off midway is also not possible)
• Please note that if your ticket is lost (including stolen), it cannot be reissued.
• There are Shin-Onomichi Station and Shin-Kurashiki Station with names similar to Onomichi Station and Kurashiki Station, but you cannot use them there.
• Please check the operating hours of the Hello Kitty Shinkansen, which operates once a day. View details on homepage
• Learn more about how to receive a designated ticket

Ticket issuance machine information

• Tickets are only available at designated stations.
• Available ticket machines are marked 5689 and passport and have passport readers. View details in image
• When issuing tickets, please click the exchange for purple Japan Pass instead of the blue button. View details in image
• If the ticket issuing machine is defective or the IC chip is not attached to your passport, please exchange it for a physical ticket at the Midori no Madoguchi (station office) at the designated station. (In this case, a passport is also required)

App download instructions

Don Quijote Discount Store

• There is a 5% discount on purchases of 10,000 yen or more, excluding tax.
• Opportunity to receive up to 15% discount with 10% duty free + 5% WAUG discount!!
• For more information and how to use, read more

E-tickets can be canceled for free within the validity period, and if the ticket is unused after exchange, a refund is possible after deducting a fee (10% of the purchase price) at JR Midori no Madoguchi. (WAUG cannot provide refunds for exchanges of unused tickets. Refunds must be received at JR Midori no Madouchi)