• Use mobile voucher
• Must present the QR code of the voucher at the ticket exchange location and exchange for physical tickets (2 pieces)
• Two round-trip tickets are provided. (Taoyuan Airport ▶ Taipei Main Station 1 ticket / Taipei Main Station ▶ Taoyuan Airport 1 ticket)
• Please use the Taoyuan Airport ▶ Taipei Main Station ticket on the day of exchange. (Must be used on the same day)
• The remaining tickets (Taipei Main Station ▶ Taoyuan Airport) are valid for 6 months from the date of physical ticket exchange.
• Example: After exchanging for a physical ticket on October 1, 2022, [Taoyuan Airport ▶ Taipei Main Station] can be used on October 1, 2022, and [Taipei Main Station ▶ Taoyuan Airport] can be used on or before March 31, 2023. )
• Taipei Main Station ▶ Before using the Taoyuan Airport ticket, please be sure to get a stamp at the Taipei Main Station ticket exchange counter.

Ticket redemption location:

1. Taoyuan Airport Terminal 1
Arrival Level B1 Gukkwang Bus Counter
Please check the ticket redemption location and platform in the image. Learn more

2. Taoyuan Airport Terminal 2
Gukkwang Bus Counter, 1st floor, Arrival Floor
Please check the ticket redemption location and platform in the image. Learn more

3. Taipei Main Station
100 Taipei City, Zhongzheng District, Section 1, Shimin Boulevard, 168號, Taiwan
Open in Google Maps
Please check the location of the ticket exchange location in the image. Learn more
Please check the ticket redemption location and platform in the image. Learn more

Ticket redemption office operating hours:
Open 24 hours a day

Ximending free shuttle bus operating hours:
11:30 AM - 18:00 PM (every 30 minutes)
Temporarily suspended due to COVID-19

• Your reservation is not confirmed until you receive a confirmation voucher.
• Changes and refunds are not possible for unused tickets within the validity period.
• Please be sure to use one one-way ticket (Taoyuan Airport ▶ Taipei Main Station) on the day of exchange.
• Tickets for the return flight (Taipei Main Station ▶ Taoyuan Airport) can be boarded after getting stamped at the counter.
• Each ticket can only be used once.
• If you lose your ticket, it cannot be reissued. Please be sure to store it carefully.
• This ticket only provides non-reserved seats. (Advance seat reservation not possible)
• Both round-trip tickets must be used within one year from the date of purchase.
• The return ticket is valid for 6 months.
• Children under 2 years old can ride for free.
• Children aged 3 - 11 can board after purchasing a discount ticket at the on-site counter.
• Each passenger is allowed to carry 2 pieces of luggage. If you carry more than 2 pieces of baggage, an additional fee will be charged for each excess piece of baggage. (on-site payment)
• Baggage size restrictions: The total length, width and height must not exceed 180cm.

Bus operation information:

• The route between Taoyuan International Airport and Taipei Station takes approximately 55 minutes.
• The interval between trains is 1 train every 5 to 20 minutes. (However, between 00:00 AM and 05:00 AM, one bus runs every 60 minutes.)

Free shuttle information (Taipei Station - Ximending):

• 11:30 AM - 18:00 PM (departures every 30 minutes)
• Boarding location: Outside 3 East Gates of Taipei Train Station
• Please be sure to use Gukkwang Bus 1819 ticket on the same day you use it. (You can board with a used ticket.)
• Operates every 30 minutes during operating hours
• Duration: 15-20 minutes

Refundable within the validity period (upon request based on WAUG business days)
However, refunds are not possible after the expiration date.