• Use mobile voucher
• Present your mobile voucher to the guide at the meeting on the day of use.
• It can only be used on designated days.

Meeting Point:
Your accommodation in Kota Kinabalu city

Meeting time:
9:30 am

* Please wait at least 10 minutes before the scheduled meeting time.
* The exact location and time will be announced via KakaoTalk the day before the tour.

• This product is not confirmed upon purchase. Reservations will be confirmed after individual contact.
• This is a join tour that can be reserved for a minimum of 2 people and departs with a minimum of 2 people.
• Schedule, product composition, and details may change or be canceled depending on weather and local conditions.
• If the tour is canceled due to weather or local conditions, we may notify you of the cancellation the day before or 1 hour before the tour. Please be sure to check KakaoTalk.
• Bulky items such as golf clubs cannot be brought onto the vehicle.
• Please check the [Pickup Time Information and Reservation Confirmation KakaoTalk] sent one day before the designated date and be sure to send a confirmation reply.
• [Pickup time information and reservation confirmation via KakaoTalk] If you do not respond after confirmation or do not receive the KakaoTalk message the day before, the meeting may be delayed.
• If you do not receive individual guidance via KakaoTalk by 5:00 PM the day before, please contact us.
• Tour changes and refunds are not possible due to no-shows or late arrivals.
• We are not responsible for any disadvantages resulting from incorrectly entered information (name/contact information/date of use/pick-up/drop-off location/KakaoTalk ID, etc.) at the time of reservation, or from theft or loss.
• To avoid the risk of losing your valuables, please keep them with you or store them safely.
• Personal travel insurance is essential when traveling abroad. Be sure to sign up for personal travel insurance separately before departing from Korea.

[Pickup location]

1. Designated locations in Kota Kinabalu:
Designated locations in Kota Kinabalu (Shangri-La Tanjung Aru / Sutera Harbour Magellan or Pacific / Hyatt Regency / Hyatt Centric / Hilton / Le Meridien / Marriott / Horizon / Holiday / Grandis / Dreamtel / The Klagan / Ming Garden) / KK Sky / 63 Hotel / Promenade / Sabah Oriental / Oceania / Cititel / Marina Court - Marina City / Kinabalu Daya Hotel / Jesselton Hotel / Aru Suites / Chaya Hotel / Imago Mall Kochi Storefront / The RuMa Hotel / Palace / Snowton / Sutera Avenue etc.

2. Outskirts hotels:
Nexus Karambunai / Borneo Beach / Rasa Ria Resort
* An additional charge of RM30 per person will be charged on site.

If you notify us 30 days (~30) before the start of your trip: Full refund of the travel fee
If you notify us 20 days (29~20) before the start of your trip: 30% of the total product price will be deducted and refunded
If you notify us 6 days (19~6) before the start of your trip: 40% of the total product price will be deducted and refunded
If you notify us 1 day (1~5) before the start of your trip: 50% of the total product price will be deducted and refunded
If you notify us on the day of your trip - before the start of the tour: No full refund

Cancellation/refund requests are limited to those received during business hours (Monday to Friday, 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). If you cancel outside of business hours, it will be processed on the next business day (based on business hours).
Reservation cancellation and refund requests must be made during business hours and then confirmed.