How to exchange Taiwan Pass

1. First, download the Taiwan Pass app ( IOS / Android )
2. Enter your 'Exchange Serial Number' and activate.
3. After activation, you can check the tickets included in the pass. When you select the product you want to use, the QR code and exchange serial number will be displayed.
4. Once you initiate an "Exchange" for one of the products within the APP, please complete all exchanges within the 7-day validity period.
5. Learn more about how to use

How to redeem Taiwan High Speed ​​Rail Unlimited 3-day Pass

• Method 1: Use the electronic redemption code in the Taiwan PASS app to redeem your boarding date and reserve your seat on the order management function on the Taiwan High Speed ​​Rail official website.
• Method 2: Use the electronic redemption code on the Taiwan PASS app to exchange your boarding date and reserve your seat at the ticket office of the HSR station. Station information can be found on the official website of Taiwan HSR.

※ Refund location

1. Lion Travel Taoyuan Airport Terminal 1 Arrival Hall
Taoyuan Airport Terminal 1 Arrival Hall 1F Counter
Weekdays 08:00 - 17:00
(03) 2756 169

2. Lion Travel Taoyuan Airport Terminal 2 Arrival Hall
Taoyuan Airport Terminal 2 Arrival Hall 1F Counter, near the North Meeting Place
Weekdays 08:00 - 17:00
(03) 2756 168

3. Lion Travel - Taipei Main Station Store
Near Taipei Main Station Ticket Office North Gate 2
Weekdays 06:00 - 19:00
(02) 2314 1880

4. Taoyuan Airport Terminal 1 Arrival Hall Visitor Center
Taoyuan Airport Terminal 1 Arrival Hall Counter 1, near the south meeting place
Every day 04:30 - 23:00
(03) 399 2378

5. Taoyuan Airport Terminal 2 Arrival Hall Visitor Center
Location: Taoyuan Airport Terminal 2 Arrival Hall Counter 1, near the North Meeting Place
Every day 04:30 - 23:00
(03) 399 2378

[Taoyuan MRT round-trip ticket]
You can ride Taoyuan Airport MRT 2 times. You can exchange the QR code for a physical ticket card at the designated location.

※ Refund location

1. Taoyuan MRT A12 Airport Terminal 1 Station Inquiry Counter
B1, No. 17-1, Terminal South Road, Dayuan District, Taoyuan City
Mainly based on Taoyuan Express operating hours
(03) 286 8789

2. Taoyuan MRT A13 Airport Terminal 2 Station Inquiry Counter
Lobby floor near Exit 1, B2, No. 9-1, Terminal South Road, Dayuan District, Taoyuan City
Mainly based on Taoyuan Express operating hours
(03) 286 8789

[Taichung MRT round-trip ticket]
When you receive a physical ticket card at a designated location, it will be automatically activated at the station gate. You can ride as many times as you want for 48 consecutive hours, and each ride can only be used by one person.

※ Refund location

1. Nantou Passenger High Speed ​​Rail Taichung Station
Service counter at Exit 5, 1st floor, High-speed rail station area
Weekdays 07:30 - 18:00
(04) 3601 8665

[Kaohsiung MRT + Light Rail 2-day Pass]
When using the MRT, hold the QR code screen of your phone close to the ticket gate. When using the LRT, the sensor ticket reader is not required. Just show the QR code screen when you meet the ticket inspector. You can check the Kaohsiung MRT and LRT homepage here .

Choose 1 of 4 Taiwan Hao Xing Routes

[Qingjing Line, Sun and Moon Lake Line]
Present the app QR code to the counter staff and exchange it for a paper ticket.
Exchange location: Nantou Passenger Terminal Counter, Taichung High Speed ​​Rail Station (Service Counter, Exit 5, 1st floor, High Speed ​​Rail Station Area)
Boarding location: Board at Nantou Bus Terminal
Phone number: (04) 3601 8665
Business hours: 7:35am - 6:00pm

[Arisan Line]
Go to the Travel Service Center counter and present the app QR code to the staff to exchange it for a paper ticket.
Exchange location: Tourist Information Center counter in front of Exit 2 of Jai High Speed ​​Rail Station
Boarding location: Platform 7, Exit 2, Zhai High Speed ​​Rail Station

[Kenting Express]
Present the app QR code to the counter staff and exchange it for a paper ticket.
Exchange location: Zuoying High Speed ​​Rail Station Exit 2 (No. 107, Zuoying District, Kaohsiung City)
Boarding location: Zuoying High Speed ​​Rail Station Exit 2

• This pass is available to international passengers only.
• Lost ticket cards and paper tickets cannot be reissued.
• Refunds are not possible after use of the pass.
• In the event of traffic issues such as bad weather, the transportation company may postpone or cancel the event for safety reasons and may provide prior notice and contact.
• It can be exchanged for a voucher within 365 days from the date of issue.
• When exchanging for a 3-day unlimited high-speed rail pass, you must make a reservation in advance on the app and complete the reservation by the day before departure in order to board. (For example, if you want to board the train on January 2, 2024, you must complete the reservation by 23:59 on January 1, 2024.)
• Please exchange it for a QR code or paper ticket.
• Changes and refunds are not possible due to no-shows or late arrivals.
• Your reservation is not confirmed until you receive a confirmation voucher. Depending on local circumstances, your reservation may not be accepted or a refund may be issued.
• Once you initiate an "Exchange" for one of the products within the APP, please complete all exchanges within the 7-day validity period.