Hong Kong Data eSIM (hkmobile)

• Purchase product
• QR code sent via email (During customer center operating hours: within 6 hours / Outside operating hours: within 12 hours)
• Scan the QR code in the voucher sent by email
• Register eSIM according to the registration method for each device operating system
• Validity period: 180 days from the date of purchase

​​​​​Operating Hours :

Customer Center Operating Hours
Mon-Fri 9AM ~ 6 PM
Sat 9AM ~ 2PM
Sundays and public holidays: Closed

Customer Center Contact
070-7954-6239

* If the customer cannot use the service due to the seller's error or omission, the customer has the right to request a refund or eSIM replacement.
Refund requests must be made within thirty (30) days from the date of purchase.
* However, if the seller can resolve the customer's service unavailability issue within 10 days after the customer notifies the seller of the issue, the seller is not obligated to fulfill such a refund.
* The customer agrees to cooperate with the seller's efforts to resolve such issues, and acknowledges that the seller is not obligated to provide a refund if the customer refuses or fails to cooperate.
* Each data package provided by the seller has its own validity period, and no refunds will be provided for any remaining data if that validity period expires.
* Once the eSIM is installed, it is considered used. No refunds will be provided after installation unless explicitly stated.