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This fast track service helps you skip the long immigration queues when arriving at or departing from Hanoi's Noi Bai International Airport on an international flight. An airport staff member greets you with a name sign and accompanies you through immigration, saving you time even at peak hours. The Standard service covers immigration assistance, while Premium also helps with baggage claim and customs on arrival, or security screening and guidance to the boarding gate area on departure.

Breeze through immigration at
Hanoi Noi Bai International Airport
This fast track service is available for all international flights arriving at or departing from Noi Bai International Airport (HAN). An airport staff member waits for you with a name sign and gives you priority assistance with immigration and visa procedures, so you can avoid long queues even at peak times. Choose between the arrival or departure service and the Standard or Premium level when booking.
On arrival, meet in front of the immigration area

For the arrival service, a staff member waits in front of the immigration area holding a welcome sign with your name. Standard covers assistance with immigration procedures, while Premium also helps you collect your baggage quickly, assists with customs clearance and guides you to the designated vehicle if you selected that option.
Visa on arrival or visa exchange assistance is available, but service fees and government fees are charged separately.
On departure, meet at the check-in counter

For the departure service, first complete check-in with your airline and collect your boarding pass, then meet the staff member waiting at your airline's check-in counter. Standard covers assistance with immigration procedures, while Premium also speeds you through immigration and security screening and guides you to the boarding gate area.
Share your flight details in advance

To receive the service, you need to provide the passenger names, flight number, arrival/departure time, passport details and visa (if applicable) in advance. You will be contacted via the contact details entered at booking one day before the service.
※ Available for international flights only.
※ If your flight details change, please let us know at least 24 hours before the original flight time.
Warm welcome at the arrival gate or designated drop-off area
Visa procedure assistance (applicable fees apply)
Assistance with immigration and customs clearance procedures
Assistance to collect baggage quickly and efficiently
Guidance for passengers and baggage to the designated vehicle (if this option is selected)
Applicable government visa fees
Visa exchange service fees
Priority baggage handling
Transportation/shuttle service
Priority check-in service
Please check your mobile voucher by email or in the WAUG app.
Meet the staff member holding a sign with your name at the location for your booked service (arrival or departure).
Valid only on the selected date and time.
Meeting point (arrival service):
In front of the immigration area, Noi Bai International Airport
Noi Bai International Airport (HAN), Hanoi, Vietnam
Meeting point directions:
After leaving the aircraft, head to the immigration area, where a staff member will be waiting with a welcome sign showing your name.
Meeting point (departure service):
Your airline's check-in counter, Noi Bai International Airport
Noi Bai International Airport (HAN), Hanoi, Vietnam
Meeting point directions:
Complete check-in yourself and collect your boarding pass first, then meet the staff member waiting at your airline's check-in counter.
Noi Bai International Airport (HAN), Hanoi, Vietnam