• Please check your mobile voucher in your email or Wag app.
• Please present the voucher to the staff on the day of use.
• The voucher is valid only on the specified date.

Meeting Point:
1. When picking up at Da Nang Airport
Meet the driver holding a picket sign with your name written on it in front of the Star Cafe next to the international arrivals gate.

* The driver will only be at the airport for one hour after the flight lands. If your flight is delayed, please contact the emergency contact number.

2. When picking up at the hotel
Meet the driver holding a picket sign with your name written on it in front of the hotel.

* The driver will wait in front of the hotel for up to 20 minutes.

Meeting time:
Flight arrival time or desired pick-up time

* After confirming your reservation, we will coordinate a meeting time through the messenger provided by the person in charge.

• Please check the actual date you wish to board the vehicle as the reservation date, not the flight departure/arrival time.
• Please check the maximum number of passengers and maximum baggage for each vehicle before making a reservation. (Basic baggage size: 45 x 66cm)
• The Da nang central option rate is based on the Da nang city center. If the pick-up/drop-off location is far from Da nang city center, an additional fee will be charged on site on the day.
  - Golden Bay Resort / Citadines Blue Cove Danang: Additional charge of 50,000 VND (one way)
  - Mikazuki Resort & Spa: Additional charge of 100,000 VND (one way)
  - Hoiana Residences or New World Hoiana Beach Resort: Sedan/SUV 100,000 VND, Minivan: 200,000 VND (one way) additional fee
• The above additional fees must be paid to the vehicle driver on site.
• Son Tra area includes InterContinental Danang Sun Peninsula Resort and Son Tra Resort.
• Ngu Hanh Son area is from Olalani resort hotel to Naman retreat resort.
• The Hoi An area is from the Shilla Hotel to Hoi An Old Town.
• If you miss the pick-up service due to entering the wrong flight number, no refund will be given. If your flight is changed due to unforeseen circumstances, please contact the contact information listed in the emergency contact list immediately.
• Your reservation is not confirmed until you receive a confirmation voucher.
• Please be sure to arrive on time. If you are late or a no-show, you will not be able to use the facility and no refunds will be given.
• Please note that you are responsible for any safety accidents or loss of valuables caused by your own negligence.
• We recommend that you purchase travel insurance to prepare for any unexpected events while traveling abroad.

• Full refund is possible if cancellation is made 24 hours prior to the date of use.
• Full refund is not possible if cancellation is made after 24 hours prior to the date of use.
• Cancellation/refund requests are limited to those received during business hours (Monday to Friday 10:00-18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours).
• Reservation cancellation and refund requests must be made during business hours and then confirmed.